Our Clients

Based on the partnerships we forge with manufacturers and our end user clients, our reputation and reliability have become an industry standard/expectation.

Who We Work With

Much of our clients' customer retention is dependent upon the level of service and relationships that Heartland delivers and cultivates on a daily basis.

Our Panasonic Relationship

Panasonic North America Headquarters in Newark, NJ
Our company was founded on March 3, 1987, with a mission "to provide component level board repair to all dealers selling Panasonic copiers." Over the years, we’ve expanded our service & solutions offerings to cover nearly every product in Panasonic's Business to Business line, including the operation of four major repair facilities: the National Service Center for Panasonic Mobility Products; the National Service Center for Panasonic Projector Products; the National Configuration Center for Mobility and the National Service Center for Security Cameras, Business Telephones & Point of Sale Products.

Our commitment to Panasonic continues to be to offer fast, reliable, and cost-effective service to all dealers and end users of Panasonic office products.

It sounds contrary, but because Heartland is specialized, we're uniquely qualified to handle a wide variety of service needs. Heartland is also the ONLY authorized circuit board repair facility in the nation for Panasonic products. Our experience is not broad; however, it is 35 plus years deep.

How It All Began
We started out repairing copiers for Panasonic. As our capabilities grew (along with Panasonic's trust in us), we gradually expanded to service most every product in Panasonic's Office Automation line. Our focus in today’s marketplace is in a variety of products…mobility, projector, security camera, business telephone, POS & circuit board repair.

How This Benefits You
Our experience has made us experts at operating a world-class, full-service repair center. Because of our longstanding relationship with Panasonic, we have developed processes and lines of service that result in a high level of quality. We offer factory-trained, highly degreed electronics engineers and technicians who use the most sophisticated equipment for diagnosis and repair. We also provide state-of-the-art administrative systems and a communications network to ensure the highest level of customer satisfaction.

Rapid Product Repair
Nothing at Heartland is outsourced. We are an independent, American company. That's one reason we achieve an average turnaround of two days for typical repairs, and that includes a multi-point inspection and testing, repair, and checking for potential updates, revisions, and quality improvements. Our services are fast, reliable, and cost-effective for both dealers and end users. Our focus ensures a high level of responsiveness.
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And Beyond
We also...
  • Offer professional services and support - including implementation, fulfillment, support and management of hardware systems.
  • Execute in-warranty, out-of-warranty, and post-warranty repairs. Our estimating system ensures clear communication with end users for non-warranty work.
  • Have the facility to stock a large inventory of parts, which hastens repairs.

Our long-term involvement with Panasonic has made us integral partners in helping them develop better products.

Success Stories

International Truck and Engine®

International Truck and Engine is the only remaining American-owned manufacturer of heavy-duty trucks. The company has been in business since 1902 and delivers more than half of the new school busses produced each year. International developed a Mine Resistant Ambush Protected (MRAP) vehicle for the US military resulting in over $1 billion in orders from the Army and Marines.

On a daily basis, service technicians at International's network of more than 800 dealerships rely on the EZTech diagnostic computer system to troubleshoot and repair trucks and engines. When looking for outside support to launch the new release of the product, International was referred to Panasonic for it's Toughbook/Toughpad line of ruggedized computers and Heartland Customer Solutions for their expertise in deployment, service, and support.

In order to ensure a successful launch, the staff at Heartland worked with both International and Panasonic to develop a custom deployment and support program that included imaging, hardware integration and software configuration, as well as post-delivery maintenance and support. The initial Heartland-supported deployment consisted of 1,050 units configured and delivered to more than 600 dealership sites across the US, Canada, and Mexico.

After the success of the initial deployment, Heartland continues to support all aspects of the EZTech program. Our deployment center manages all incoming orders and outgoing shipments with quick, efficient turnaround. This includes maintaining loaners and a swap pool, ensuring minimum downtime for International's dealers. This same facility, located in Leawood, KS, also manages all disk image maintenance and upgrades to the EZTech system and ensures consistency and reliability with burn-in and self-check on every unit that goes out the door. Finally, we provide detailed reporting, asset tracking and "hardware fleet" management weekly to International's EZTech team.

International expected total sales of 1,050 EZTech units to its network of dealers -- with approximately three-quarters of that total being a "required" purchase. With the accuracy and professionalism of the Heartland team, International has doubled their expected sales -- shipping almost 2,000 EZTech units. The success of this program has allowed International additional flexibility to build a team to provide additional support to their network of dealers.